Astrotham (“we”, “our”, “us”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how Astrotham collects, uses, stores, and protects user data when you use our mobile application and related services.
1. Information We Collect
We may collect the following information:
Personal Information
- Name
- Mobile number
- Profile details
- Date of birth (if provided)
- Gender (if provided)
Communication Data
- Chat messages
- Consultation history
- Uploaded images or media shared during consultations
Payment Information
- Wallet transactions
- Recharge and payment details
- Transaction references
Device & Technical Information
- Device information
- App version
- IP address
- Crash logs and diagnostics
- Firebase analytics and performance data
2. How We Use Your Information
We use collected data to:
- Provide astrology consultation services
- Enable chat, call, and consultation features
- Verify user accounts through OTP authentication
- Improve app performance and user experience
- Prevent fraud, abuse, or unauthorized activity
- Maintain platform safety and security
- Process payments and wallet transactions
3. Data Sharing
We do not sell user personal information.
User data may be shared only:
- With consultation experts during active sessions
- With payment service providers for transaction processing
- When required by law or legal authorities
- With trusted infrastructure or analytics providers used for app operations
4. Data Security
We use secure technologies and encrypted communication methods to protect user information from unauthorized access, misuse, or disclosure.
5. Data Retention
We retain user data only for as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce platform policies.
6. Account Deletion & Data Deletion
Users can request account deletion or disablement by contacting us through the support details provided below.
Once a deletion request is verified:
- User access to the account may be disabled
- Associated account data may be removed or anonymized from active systems
- Certain transactional or legal records may be retained where required by law
To request account deletion, contact:
support@astrotham.com
7. Children’s Privacy
Astrotham is not intended for children under the age of 18.
8. Third-Party Services
Our app may use trusted third-party services such as:
- Firebase
- Payment gateways
- Analytics services
- Cloud infrastructure providers
These services may process limited data necessary for app functionality.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Updated versions will be published on this page with a revised effective date.
10. Contact Us
If you have any questions, support requests, or data deletion requests, contact us at: